Fairspin Terms

These terms apply when you register, use your account, place wagers or use any Fairspin service. By creating an account, you confirm that you have read and accepted them. If you do not agree, do not register or continue using Fairspin.

Fairspin is operated by Sorta Group Limitada, licensed by the Anjouan Gaming Authority under licence ALSI-202508047-FI2.

Who can open an account?

You must be at least 18. If the legal gambling age where you live is higher, that higher age applies. You are responsible for checking that online gambling is legal where you live and that you may use Fairspin under every law that applies to you.

Residents of a number of countries cannot open or use an account. You must not register or play from a restricted location or conceal your location. Some games, betting products or software may also be closed in particular places for legal, regulatory or licensing reasons.

Your account is for your own recreational use. Register in your own name, provide accurate information and keep it current. Use only payment methods and funds that legally belong to you. You may not let another person use or benefit from your account, and you may not use another person's account, identity documents, payment instruments or crypto wallets.

How many accounts may you have?

You may have one account only. Opening a second account, running one or gaining from one in any way may lead to any or all of those accounts being permanently blocked or closed. Tell us immediately if you discover that you have more than one account.

Where duplicate or linked accounts involve fraud, collusion or systematic bonus abuse, funds and winnings will be forfeited and confiscated in full. Other consequences and deductions described in these terms may also apply.

Choose a strong password and keep every login detail private. You are responsible for all activity through your account. If we detect or suspect that someone else is using it, we may suspend or close it and retain funds at our discretion.

After a password change or reset, withdrawals are unavailable for 48 hours. You need access to the email address used for registration to change or restore your password.

When can we ask for verification?

We may verify your identity, age, payment methods, source of funds, source of wealth and other compliance information at registration, before a withdrawal or at any time while your account exists. Full verification must be completed before any withdrawal or payout is processed.

Unless we grant a written extension, you have 14 calendar days from our first official request to provide the requested documents and complete the review. The period pauses while we review a fully submitted document package and resumes when we officially communicate the outcome. Incomplete, unclear, unreadable, expired or inconsistent material does not complete verification, and corrections or resubmissions do not restart the period.

If verification is not completed within that deadline to our satisfaction, we may permanently block or close your account, refuse or cancel your withdrawals, hold back, freeze or confiscate your funds, and cancel bonuses and winnings. Documents that show signs of editing, alteration, manipulation or forgery result in immediate permanent account closure and confiscation of all funds and winnings.

Which currency runs your account?

USDT is the operating, accounting and settlement currency of every account. Deposits, balances, wagers, winnings, losses and settlements are recorded and maintained in USDT.

The Principal Currency you select is a display choice. It shows estimated equivalents and does not create a separate balance or change the currency in which transactions are settled. A deposit made in another available currency is converted to USDT at the exchange rate we apply when the transaction is processed. Any exchange premiums, fees or charges are yours.

What applies to deposits?

Available deposit methods and any method fees appear in the Cashier. Your bank, wallet or payment provider may impose separate charges. A deposit must come from you, using a valid method that belongs to you. Transfers between user accounts are not allowed.

Each cryptocurrency has a minimum shown on the deposit page. A crypto deposit below that minimum is not credited, does not reach your account and cannot be returned. Previous deposits must be confirmed before you can withdraw.

How do withdrawals work?

Submit a withdrawal request through your Fairspin account. We do not accept withdrawal requests by phone or email. You may request up to your available-to-withdraw balance, subject to the limits and checks that apply.

Before withdrawing, you must wager 100% of each deposit at least once. For sports betting and live casino play, you must wager 100% of the deposit at least three times. If you request a withdrawal before meeting the required turnover, a withdrawal fee can apply. We will tell you the amount before you decide whether to proceed, except that applicable charges on account closure may be deducted automatically.

The standard withdrawal limits are:

• 1,000 USDT a day
• 5,000 USDT a week
• 20,000 USDT a month

We may set different limits for particular users and may split a payment into instalments. A single win, including a local casino jackpot, is capped at 100,000 USDT. Total wins credited during any rolling 24-hour period are also capped at 100,000 USDT. Any excess is void, forfeited and withheld from credit or payment. Network progressive jackpots are exempt from these standard withdrawal and single-win limits, although provider and processor limits may apply.

Processing time depends on the chosen method, banking hours and the payment provider. Checks, incomplete documents, account restrictions and withdrawal limits may delay or suspend processing. When possible, we return funds through the method used for the deposit. Your bank, wallet or other provider may add its own fee.

How do bonuses affect play?

Every offer has its own eligibility, deposit, wagering, game, bet, validity and withdrawal conditions. The terms shown for a specific offer take priority where they set different rules.

We may limit or withhold offers. Bonus abuse, unfair play or promotional manipulation may lead to bonuses and related winnings being cancelled or void. We may also refuse or delay withdrawals, confiscate funds, and suspend, restrict or permanently close the account where the bonus rules allow it.

What happens to an inactive account?

An account that has not been accessed for 180 days is inactive. Its positive balance is reset.

How can you close your account?

Write to [email protected] to ask us to close it. Any available balance is handled under the withdrawal limits, fees, provider requirements and verification or compliance checks that apply, and we choose the repayment method. If required verification is incomplete, payment may be delayed or funds may be withheld where these terms or applicable law allow it.

How do you make a complaint?

Start with our support team by emailing [email protected] from your registered address. If the first response does not resolve a complaint about a gambling transaction, send a detailed complaint with your username, registered name, relevant dates and times, and a clear account of the issue. The relevant team reviews the complete information and sends the final outcome within 10 days, although an unusually complex case may take longer if we notify you, and if you disagree with the final decision, you may submit the claim to the appointed independent arbitration body.

Can these terms change?

We may amend these terms, and changes take effect immediately when published unless a later date is stated. If you continue after a change is published, you accept the updated terms.