Fairspin Privacy
We collect the personal data needed to provide and operate our services, manage accounts and meet our legal and compliance duties.
What data may we collect?
When you register, we may collect your full name, email address, password, username, age and mobile phone number. We may also ask where you live and which country you reside in, where you log in from, your contact and payment details, where your money and wealth come from, proof that a payment method is yours, and information tied to your device or account.
Verification material may include an ID, passport, driving licence, proof of address, bank statements, payment evidence, documents showing where your funds and wealth come from, photos and selfies including live ones, screenshots and digitally signed documents. Identity checks may process facial features or facial scans to confirm that you are present and that an identity document belongs to you. We also process account, transaction and responsible-gambling records.
Why do we use it?
We use personal data to create and administer your account, manage access to games and services, process deposits, withdrawals and other transactions, and send operational or transactional messages. It also supports identity and age checks, anti-fraud work, account and payment security, responsible gambling, detection of multiple accounts or bonus abuse, and compliance with legal and regulatory duties.
Promotional information may be sent where you have consented or where the law otherwise permits it. Identity verification, fraud prevention and screening can include automated checks, profiling and risk scoring. These checks may lead to an application being declined or an account being restricted or blocked. You may ask for human review of a decision with a significant effect unless that review or disclosure would conflict with our legal or compliance duties.
Who may receive your data?
Access is limited by role to authorised employees, agents and customer-service representatives. External identity-verification providers, including Sumsub, may process personal and biometric data. Other recipients may include payment providers and processors, cloud hosting providers, third-party processors working under written agreements, and competent authorities when disclosure is required by law.
Data may also be disclosed where legal process requires it, to protect or enforce our rights, or where reasonably needed to look into fraud, piracy, misuse of intellectual property or any other illegal activity.
How do we handle security and transfers?
We use technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse or alteration. You remain responsible for keeping your login details confidential.
We operate internationally. For the purposes described here, your data may go to trusted partners inside the European Economic Area. When it goes to partners outside that area, we rely on legal bases that permit the transfer.
How long do we keep data?
We retain data for as long as needed for the reason it was collected, contractual duties, legal and regulatory requirements, responsible-gambling duties, legal claims and legitimate business interests. Identity documents, transaction history, compliance records and responsible-gambling records may be kept for up to 10 years after account closure or completion of the relevant transaction. When data is no longer required, we delete or anonymise it under our retention rules and applicable law.
Cookies and similar technologies are covered in the Cookie Policy.
What can you ask us to do?
Depending on applicable law, you may request access, correction, erasure, restriction of processing or data portability. You may object to processing based on legitimate interests or direct marketing, withdraw consent where consent is the basis for processing, and lodge a complaint with a supervisory authority.
Write to [email protected] to use these rights or raise a concern about our handling of your data. We may take reasonable steps to verify your identity before responding.